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Philippine Airlines

Philippine Airlines, often referred to as PAL, is the national carrier of the Philippines and was the first commercial airline established in Asia. Operating from its hub at Manila's Ninoy Aquino International Airport. The airline currently flies to over 20 domestic cities within the Philippines and over 30 international destinations across the Pacific Rim. Current North American gateways include San Francisco, Los Angeles, Honolulu, Las Vegas, and Vancouver. Newer aircraft are equipped with cutting-edge "eFX" inflight entertainment Audio/Video On-Demand (AVOD) systems.

Number of Airplanes :

Average Age of Fleet :
10 Years

Home City :

Hub :
Ninoy Aquino Intl. Arpt.

Currently Philippine Airlines is not participating in an alliance.

Awards Information:
Awards Information not avaliable for this Airline

Frequent Flyer Program :
Mabuhay Miles

Frequent Flyer Partners :
Air Philippines (2P)



Philippine Airlines Review and Ratings

One Review for Philippine Airlines

  1. Mark

    I was not a frequent flyer until around 6 years ago. When I was living in Los Angeles, I would fly to the Philippines at least once, sometimes two or even three times a year.

    The bad experience started around 5 years ago when my direct flight from Los Angeles to Manila was one of the worst international flight experiences I have ever been into. None of the hand rest controls were working for the radio and all big flat screen televisions were not working (before the individual screens). For over 12 hours all the passengers did was stare at the wall, if you were lucky, you had a friend next to you that you can chit chat with. Since I was flying alone, I was one of the ones that stared at the all. After that experience, I swore not to use Philippine Airlines again on any of my international flights. Instead I choose a competitor, EVA Airlines, although its a longer flight with a stop over in Taiwan, I didn’t mind one bit because of the much better flight experience.

    Then came my work transfer to Guam 4 months ago. I would fly back and forth Manila and Guam, normally at least once, sometimes, two times a month. I normally would take Continental Airlines because the only other flight to the Philippines was thru Philippine Airlines. Everything with Continental Air was going great until I found out that one of the trips I wanted to take thru Continental was booked. Against everything I believed in, I decided to try book the flight with Philippine Airlines.

    Boy, was that a real stupid mistake. It was a three day weekend here in Guam, a Friday, Saturday and a Sunday. I decided to visit my family in the Philippines over the weekend. I booked my flight online, but the only other flight available for that weekend was a Saturday, coming back Sunday. I didn’t mind since I had no other plans that weekend here in Guam. I happened to call their office at Micronesian Mall and I asked them if there was a flight available for Thursday after work or Friday morning. The lady on the phone told me Philippine Airlines don’t have a flight on Fridays to the Philippines (I still don’t the logic to this) but there was an opening for Thursday but there would be a $230.00 extra charge. I did not mind and thought a few days extra with the family is well worth-it.

    That Thursday came and I get to the airport at 3:00 pm sharp. The Philippine Airlines booth was close. I speak to the lady at the other airline and I was told there was no 6:00 pm flight to the Philippines and that they only have a 6:00am flight. I check my ticket again and it says 6:00. Furious, I called the Philippine Airlines to see what the mix up was, I specifically informed the teller that I needed to leave after work on Thursday. I called my uncle to pick me up again and I go straight to the Philippine Airlines office at Micronesian Mall. They told me I should have known there was only one flight out of Guam and it leaved in the morning. I told the guy at the office that I was new in the island for four months and that this was the first time I was taking Philippine Airlines and I wouldn’t have known that. I also mentioned that I specifically mentioned that it needed it to be after work. The person tells me that there is nothing they can do, but I have to pay another $150 to schedule the flight back to my original flight date or they would forfeit my ticket, there would be no refund and rebooking to a later date would still require me to pay the said fees. To make the story short, the flight cost me almost $400 extra to end up flying the same date and time I was flying out in the first place.
    These my friends are the reason I am never, never, ever flying Philippine Airlines ever again. As an officer at a bank who sees customers on a regular basis, I will do my best to make sure none of my clients fly that airline as well. Heed my warning folks.

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