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Help | Initial Help (FAQ) | My Account, Security and Privacy

Click on a help subject for more information

You can easily change or update your account information on the Vayama site.

  • Click on the "My Account" link at the top of any page.
  • From the left side of the page, select the area where you want to make a change or deletion.
  • Update or delete the information you wish to change or delete.

Existing Usernames can not be changed. However, you can change your user password as often as you would like.

  • If you want to use a different username, you must create a new account.
  • To change your password, access the web site and select the link labeled "My Account" from the upper right side of the page.
  • Enter your current Username and Password to access your account information.
  • Once logged in, select the option for "My Password" on the left side of the page.
  • Follow the steps for creating a new password.

Your privacy is very important to us. We have created our Privacy Policy to demonstrate our firm commitment to your privacy and security.

  • Our Privacy Policy may be viewed from the link at the bottom right of any page on the Vayama site or you may go directly to it by clicking here.

Vayama takes special effort to keep all your personal information, including your credit card numbers, secure.

  • Your credit card number can only be transmitted over the Internet if your browser supports Secure Socket Layer (SSL) encryption.
  • SSL encodes the information so that it is transmitted in a format that prevents eavesdropping or data theft.
  • When received by our secure server, your credit card number is never transmitted over the Internet again.

For Vayama to best meet your needs, we use a standard feature of browser software, called a "cookie".

  • A cookie is a small piece of data which is sent from a web server to a web browser and stored locally on the user's machine.
  • The cookie is stored on the user's machine but is not an executable program and cannot do anything to the machine.
  • Vayama uses cookies to identify whether you're a registered user, and so you can receive all member benefits, including access to your booked itineraries
  • To use all the features on our site, your browser must be set to accept cookies.

We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status.

  • Your personal information; name, phone, credit card number, etc is provided to the airline, hotel and car companies to complete your booking.

You can signoff the site from any page.

  • Select the link labeled "signout" in the upper right corner of any page on the Vayama site.

You may cancel your account at any time.

  • To cancel your account or profile please email your request to including your name, address, and phone number listed within your User Profile (for verification purposes) and we will deactivate the requested account
  • Any pending reservations associated with the account will not be cancelled.
  • Once the account has been deactivated, any pending reservations will no longer be available online.

For security reasons we provide you your user name and password by email only.

  • Select the link labeled "My Account" at the top of any page of the Vayama site.
  • Select the link labeled "Forgot your password?" or "Forgot your username?"
  • If you forgot your username, enter your email address and submit. If you forgot your password, enter your Username and submit.
  • We will email your username/password for this account immediately.

Membership is free and will save you time.

  • Once you login, your member information, traveler names, payment, and other preferences will be added to your itinerary automatically.
  • You will be able to access your itinerary information online at anytime.
  • You will be able to choose to be notified of special Vayama deals and promotions.

No! You can search and complete bookings on the Vayama site as often as you'd like without creating an account.

You can set up as many accounts as you prefer. Each account will require a separate User ID. For simplicity and ease of use we recommend that you limit the number of accounts you have

  • You can set up multiple names in a single account. There is no limit to the number of accounts you create

We require that you provide an email address when completing a booking on Vayama in order for us to send you a booking verification and/or ticket confirmation email and other correspondence related to your purchase.

We require that you provide an email address in order for us to send you a booking verification and other correspondence related to your Vayama purchases or account. To change or modify your current email address on file:

  • Click on "my account" at the top of any page. Sign in to your account by entering your "username" and "password". From the My Account home page select "User information"on the left side of the page.
  • Within the User Information page, move to the "Email Address" field and enter your new/modified email address.
  • Once done, click on "Save User Information". You should then see the message "Record has been successfully updated" confirming the change. is an online travel agency specialized in selling international travel. We are committed to providing travelers with the most comprehensive set of airline fares and flights to both popular destinations as well as to some of the most remote corners of the world. Travelers can also easily find thousands of hotels and book rooms at the lowest prices available. Customers can also book rental cars all over the world. Please check out our site and experience our service firsthand.
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