Avianca is the commercial brand that identifies the passenger and cargo airlines integrated into Avianca Holdings S.A. With a human team comprised of more than 21,000 collaborators, the airlines directly services more than 106 destinations in 26 countries in America and Europe, with the aid of a modern fleet of 172 short, medium and long range aircraft. Its frequent flyer program has 7 million members. In addition to its passenger air transportation services, Avianca offers a portfolio of tourism services, cargo transport, courier and aeronautical assistance, through Avianca Tours, Avianca Cargo, Deprisa and Avianca Services business units. During 2017, Avianca transported 29.4 million passengers. Through its membership with Star Alliance, Avianca’s travelers have access to destinations in 192 countries and 1,300 airports around the world. With 18,500 daily departures, passengers have access to 98% of the world’s countries.
Flying with Avianca
The airline offers both Economy Class services and Business Class, in which space and comfort are the priority. Flying in Economy Class offers customers the best value for money with excellent service and a variety of fares for all needs. Super Promo, Econo and Flexi fares allow customers reimbursements (some charges may apply) and a free baggage allowance of one piece (23 kg max weight). Business Promo and Business also permit reimbursements and permit fliers to bring two pieces of furniture each up to 32kg in weight. In Boeing 787 planes, there are 28 Business Class seats with a range of in-flight entertainment including games, in-flight TV and movies. Customers can keep up to date about their location, flight route and status and weather conditions in the innovative Flight Map app. The airline offers a frequent flyer programme, LifeMiles, which you can redeem at a number of restaurants and stores.
Check-in: Avianca customers have a number of options for checking-in, including web check-in, mobile check in and airport kiosks. Prior to check-in, please ensure that your baggage does not contain any prohibited items to avoid delays and ensure you have your travel documents close at hand.
Economy Class max. weight is one piece of 23 kg and Business Class passengers may bring two pieces each of 32 kg (in total). The sum of the external dimensions (length x width x height) cannot exceed 158 centimetres/62 inches.
You are permitted to bring one carry-on baggage item with a maximum weight of 10 kg and exterior dimensions of no more than 115 centimetres/45 inches.
Please note that for international flights, baggage that exceeds the free luggage policy may incur additional charges depending on the destination.
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Avianca now offers TSA PreCheck
Pass through security checks at airports in the United States at ease and save time.
Obtain a known traveler number on your boarding pass and avoid delays at airport lines.