Nok Air is a top low-cost airline in Thailand operating mainly domestic services from Bangkok Don Mueang International Airport. The airline's motto is 'Smiling Across Asia', a simple concept that is grounded in the effort that the airline puts into understanding the needs of passengers and designing their flight experience around those needs.
Nok Air is a joint venture between public and private investors and was established in February 2004 under the name Sky Asia. The airline changed name to Nok Airlines in 2006 and is known popularly as Nok Air. At their core, the airline aims to create rapport with all passengers with their friendly culture and a high level of customer service that goes far beyond passenger expectations of a budget airline. As another goal, the airline wishes to offer everyone the freedom of flying as a travel option, regardless of their experience with commercial flying or financial means. Nok is the Thai word for 'bird' and symbolises the freedom and joy of a bird in flight.
Finally, the airline considers safety to be of the utmost importance, with all of its current aircraft newly leased from Thai Airways and operated by highly trained and experienced cockpit crews. Flying with Nok Air offers great value for money and a convenient means of transport for all passengers.
The airline's main policy is low-cost pricing with an emphasis on world-class customer service. The airline frequently offers promotional fares, allowing passengers to enjoy cheap fares with no compromise when it comes to great service.
The airline offers three fare classes, allowing passengers to opt for the class that best suits their budget and needs. The two means classes are Nok Eco and Nok Flexi. Nok Eco offers excellent value for money for leisure or business trips, with a selection of in-flight benefits including free water on-board and free advanced seat selection, as well as the option of changing your booking with a fee. Nok Flexi is the best option for maximum flexibility and benefits, with free water on-board, free advanced seat selection and free modification of your flight. You can also opt to add a Nok Premium Seat to your booking, which upgrades your seat to one with extra large legroom, priority check-in, boarding and baggage features.
The airline offers a frequent flyer program called Nok Fan Club, allowing passengers to earn points when they fly.
Check-in: Checking-in is quick and easy, with a choice of three options available to passengers, airport check-in, mobile check-in and web check-in. Passengers can save time at the airport by opting for either web or mobile check-in, allowing them to skip queues and walk straight to the gate at the airport.