What verification or confirmation will I receive from Vayama once my reservation is completed?
Once you have completed your reservation through Vayama a "Booking Verification" email will be sent to the email address provided by you during your booking. Typically the "Booking Verification" email is received within a few minutes following the completion of your booking. Once your credit card charge has been authorized by your credit card company, and the ticket(s) has been issued, you will receive a "Ticket Confirmation" email. This email will provide you with the ticket number(s) associated with your reservation as well as a full recap of your booking. Credit card authorization and other Vayama security checks can take up to one business day from the time the booking request is completed.
NOTE: Be aware that some email accounts might send the Vayama "Booking Verification" and/or "Ticket Confirmation" email to your "junk mail" or "spam" folder. If you have not received the above referenced emails within the time lines provide, check your "junk mail" or "spam" email folder for Vayama email communications.
Can I change my booking once ticketed? And if so, what fees are charged for this service?
Most fare rules allow for changes to be made, but not all. If allowed by the airline fare rules associated with the ticket purchased, all changes must be made BEFORE the original date of departure. Airline change penalties of up to $500/person may be assessed when changes are made. If the new fare is greater than the original fare paid, you must pay the fare difference in addition to the change penalty charged by the airline. Neither Vayama nor other travel agencies control the penalty fees set by the airline and have no authority to waive them.
In addition, Vayama charges a $100/person change fee for the service.
If you change your air itinerary, a new ticket must be issued.
Changes will NOT be allowed once the first travel date has passed.
Some fare rules do not allow any changes to be made, even with a fee. Some types of changes are not allowed on tickets at all. Here are some general restrictions:
You cannot change the name on an airline ticket or give the ticket to someone else to use.
You cannot exchange a ticket from one airline to another.
For consideration, all change requests must be received by Vayama at least 48hrs in advance of the scheduled departure of the original flight.
Is my ticket refundable?
All tickets purchased through Vayama are NONREFUNDABLE following ticket issuance.
Can I change the routing of my existing itinerary?
The rules associated with the fares offered by Vayama generally DO NOT allow for changes to the original routing once tickets have been issued. However, in some rare cases, the fare rules may allow for routing changes. To determine if the rules associated with your ticket allow for routing changes, please contact our Customer Care Center at 1.650.265.1856.
Why did Vayama only charge my credit card for the service fee and not for my ticket(s)?
When applicable, Vayama processes the service fee at the time the booking is completed. A booking holds the seats associated with the itinerary but is not 'ticketed' immediately. Once the reservation is 'ticketed' then the fare will be processed and charged to the credit card. This means that in some cases two or more charges may appear on the credit card statement; one for the Vayama service fee; the other for the ticket(s).
Where can I go to view my booking information?
You can view your itinerary and all other details associated with your booking 24/7. Simply go to any page on the Vayama site and click on the "my trip" link on the top right side of the page. Then enter your Vayama Trip ID and the email address associated with the booking. From within this same area you can also review travelers names, pricing, fare rules, and other miscellaneous information associated with your Vayama reservation. You do not need to have a Vayama account to access this information.
What should I do if I didn't receive a Booking Request Acknowledgment or Ticket Confirmation email for my reservation?
After completing your booking through Vayama you will see a "verification" page providing your "Vayama Trip ID". In addition, a "Booking Request Acknowledgement" email will be sent to the email address provided at the time of booking.
If you did not receive your Booking Request Acknowledgement email within one business day of booking we recommend the following:
Check the Spam/Junk Email folder within your email account to ensure that your verification email was not auto-filtered to that folder. If the verification e-mail was placed in your spam/junk email folder we recommend adding Vayama to your "allowed senders" list. This will allow all future Vayama e-mail communications to reach you appropriately.
Call our Customer Care Center at 1.650.265.1856 and one of our Customer Care Associates will assist in getting your email to you.
Can a reservation be corrected or voided if I've made a mistake?
We understand that occasionally mistakes might be made inadvertently when using our web site. We handle these issues on a case by case basis. If you feel you have made an error in your booking please call our Customer Care Representatives at 1.650.265.1856.
How do I travel on an electronic ticket (e-ticket)?
Electronic tickets, or "E-Tickets" are easy to use as well as safe and secure. Vayama and the airline's computer systems store your ticket information electronically. As a result, all you need to check-in for your flight is your government issued photo ID; typically a passport. Present your ID to the ticket counter agent. The agent will then access your booking information using your last and first name and issue your boarding pass. It's as simple as that.
NOTE: Although not required or necessary, Vayama strongly recommends that you print out a copy of your E-Ticket Confirmation email and bring it with you to the airport. By having this information with you, in the rare case where your booking information is not available to the ticket counter agent, your Ticket Confirmation email provides back up information, including your electronic ticket number(s).
Do I need to reconfirm my flight before departure?
Airline flight schedules and times are subject to change at any time. As a result, Vayama strongly recommends that you periodically check your itinerary within the "my trip" section of our website. If changes to your flight schedule have occurred, the information will be updated immediately within this section.
It is not necessary to contact Vayama or the airline in advance of departure. However, many airlines now provide advance check-in within 24hrs of departure through their websites. Check the applicable airline website(s) to determine if this service is available. If it is, you will need the "Airline Confirmation Code" for the associated airline. Vayama makes these codes available within both the "my trip" area and within the E-Ticket Confirmation email sent following ticketing.
If online check-in is not an available option, call the airline directly for assistance. In advance of calling, have the Airline Confirmation code for the airline you are contacting and your Electronic Ticket Number(s) available as that will make it easier for the airline agent to access your booking details. The Airline Confirmation Code and ticket numbers can be found within the "E-Ticket Confirmation" email sent by Vayama.
What documents do I need to pass through airport security and travel internationally?
Any time you cross an international border, you will need to provide proof of citizenship, typically in the form of a Passport. Passport and Visa requirements vary by destination and citizenship of the traveler.
It is your responsibility to ensure that you have the correct documents needed for travel to/from any international destination. If you do not have the required documentation you will be denied boarding at your departure point and/or into the country you are visiting. Important passport and visa information can be found on the Vayama website by clicking on "Travel Info" at the top of any page, then select either "passport" or "visa" from the drop-down menu provided.
What information is available regarding the "China Transit Program" and/or "Transit Without Visa" program provided by Air Canada for travelers in possession of a valid passport issued by the authorities of China?
Travelers using the Transit Without Visa (TWOV) or China Transit Program (CTP), do not require a visa to transit Canada providing they transit directly to/from the USA via Toronto(Terminal 1) or Vancouver and all travel is with Air Canada, Air Canada Rouge or Air Canada Express.
Any intra-Canada segments are considered entering Canada and are therefore not permitted under the TWOV/CTP program. The Traveler must be ticketed, confirmed, and be either through-checked or have available their onward flights boarding pass for travel on a non-stop flight to any third country within the same day of arrival and within the scheduled hours of the US In-Transit Pre-Clearance facility (USITPC) as they remain at the facility (in the transit area) during their connection time. Their onward international flight must depart Toronto (Terminal 1) or Vancouver before 24:00 on the day of arrival.
For more detailed information please click here.
What are the requirements to obtain a Umrah Visa for Saudi Arabia when departing from the United States, Canada, or the U.K.?
Although Vayama does not take responsibility for providing specific information pertaining to the need or acquisition of any foreign travel documentation, for information on the requirements for securing a Umrah Visa for Saudi Arabia click here.
How can I get a receipt for a trip I've already taken?
Post travel receipts can be requested by sending an email to firstname.lastname@example.org. Within the body of the email, please identify the Vayama Trip ID associated with the booking for which you are requesting a receipt. Every effort will be made to provide a response with the requested receipt within five business days following the request.
AIRLINE PHONE NUMBERS - ALPHABETICAL BY AIRLINE NAME
We understand that there are times when you may need to call the airline directly. For your convenience airline toll-free numbers (where available) are provided below.
AER LINGUS 800.474.7424
AEROLINEAS ARGENTINAS 800.333.0276
AIR CANADA 888.247.2262
AIR EUROPA 888.238.7672
AIR FRANCE 800.237.2747
AIR INDIA 800.223.7776
AIR JAMAICA 800.523.5585
AIR MAURITIUS 800.537.1182
AIR NEW ZEALAND 800.262.1234
AIR PACIFIC 800.227.4446
AIR PORTUGAL (TAP) 800.221.7370
AIR TAHITI NUE 877.824.4846
AIR TRAN 800.247.8726
AIR TRANSAT 877.872.6728
AIR ZIMBABWE 800.742.3006
ALASKA AIRLINES 800.426.0333
ALITALIA AIRLINES 800.223.5730
ALL NIPPON AIRWAYS 800.235.9262
AMERICAN AIRLINES 800.433.7300
AMERICAN EAGLE 800.433.7300
AMERICAN TRANS AIR (ATA) 800.435.9282
ASIANA AIRLINES 800.227.4262
AUSTRIAN AIRLINES 800.843.0002
BAHAMAS AIR 800.222.4262
BRITISH AIRWAYS 800.247.9297
BRITISH MIDLAND 800.788.0555
CATHAY PACIFIC 800.233.2742
CAYMAN AIRLINES 800.422.9626
CHINA AIRLINES 800.227.5118
CHINA EASTERN AIRLINES 626.583.1500
CHINA SOUTHERN AIRLINES 888.338.8988
CONTINENTAL AIRLINES 800.525.0280
DELTA AIRLINES 800.221.1212
EGYPT AIR 800.334.6787
EL AL ISRAEL 800.223.6700
EMIRATES AIR 800.777.3999
EVA AIRLINES 800.695.1188
FRONTIER AIRLINES 800.432.1359
GULF AIR 888.359.4853
HAWAIIAN AIRLINES 800.367.5320
HORIZON AIR 800.547.9308
IBERIA AIRLINES 800.772.4642
JAPAN AIRLINES 800.525.3663
KLM ROYAL DUTCH 800.225.2525
KOREAN AIR 800.438.5000
KUWAIT AIRLINES 800.621.2175
LAN CHILE 866.435.9526
LACSA COSTA RICA 800.225.2272
MALAYSIAN AIRLINES 800.552.9264
MALEV HUNGARIAN AIRLINES 36 1 802 1111
MESABA AIRLINES 800.225.2525
OLYMPIC AIRWAYS 800.223.1226
PACIFIC COASTAL AIRLINES 800.663.2872
PHILIPPINE AIRLINES 800.435.9725
QANTAS AIRLINES 800.227.4500
ROYAL AIR MAROC 800.344.6726
ROYAL JORDANIAN AIRLINES 800.223.0470
ROYAL NEPAL 800.266.3725
RYAN INTL AIRWAYS 800.727.0457
SCANDINAVIAN AIRLINES 800.221.2350
SINGAPORE AIRLINES 800.742.3333
SOUTH AFRICAN AIRLINES 800.722.9675
SUN COUNTRY 800.359.6786
SPIRIT AIRLINES 800.772.7117
SWISS INTL AIRLINES 877.359.7947
TACA AIRLINES 800.535.8780
THAI AIRWAYS 800.426.5204
TURKISH AIRLINES 800.874.8875
UNITED AIRLINES 800.241.6522
UNITED EXPRESS 800.241.6522
US AIRWAYS 800.428.4322
VIRGIN ATLANTIC 800.862.8621
XL AIRWAYS FRANCE 877.496.9889
What are the limits, restrictions, and applicable fees for checked baggage?
Airline baggage policies are frequently being changed. As a result we want to provide you with access to the most current and up to date information possible pertaining to each airlines policy and fees.
We provide links directly to the baggage policy guidelines for each airline from within the search results page. To access this information, following your search, click on the "baggage information" button directly below the flight availability display.
For your convenience, you can access this information now by clicking here.
Do I need to have my tickets reissued if the airline has made a schedule change?
In most cases, it's not necessary to have your tickets reissued if there is a schedule change made by the airline. One major value of electronic tickets is that when necessary these changes are reissued automatically. Vayama will make every effort to inform you of any changes to your schedule in advance of your travel dates.
You can check the status of your itinerary 24/7 by accessing the "my trip" page on the Vayama site. If there have been any changes made by the airlines to your flight times or dates, the information is automatically updated within the "itinerary" section of this area.
How do I request seat assignments?
Rules for requesting seat assignments vary from airline to airline and may be based on the type of fare purchased. The most efficient way to request your seat assignments is to go to the airlines website. Although not all airlines sites provide an option for requesting advance seating, when available it allows you to view and select seats based on your preference. If this option is not available online, call the airline directly.
NOTE: Some airlines are now charging a fee for advance seat requests. While those airlines don't charge a fee when seat requests are made within 24hrs of departure, seat selection could be limited. When a fee is charged, the fee must be paid directly to the airline.
For your convenience, if you prefer to contact the airline directly for this service a list of toll free airline phone numbers is available within this "help" section. You may also contact the Vayama Customer Care Center at 1.650.265.1856 for assistance.
What if the name printed on my boarding pass is different than what appears on my Passport or government issued ID? Will I still be able to board my flight?
Due to differences in boarding pass systems, boarding passes may not always print out your name exactly as you provided when booking your travel. The name you provide when booking your travel is used to perform the Transportation Security Administration (TSA) watch list matching before a boarding pass is ever issued. As a result, small differences should not impact your ability to board your flight.
However, you should make every effort to ensure that the name provided when booking your travel matches the government ID that you will use when traveling. Small differences between the travelers ID, the travelers reservation information, and the boarding pass (such as the use of a middle initial instead of a full middle name or no middle name/initial at all, hyphens or apostrophes) should not cause a problem at the time of boarding.
What is the "Secure Flight" program?
Secure Flight is a behind-the-scenes process that the Transportation Safety Administration (TSA) and airlines collaborate on to compare the information you provide against government watch lists. The additional data elements that you may be asked to provide, such as date of birth and gender, serve to better differentiate you from individuals on the government watch list. Complete details on this program are available on the TSA website.
Where can I get U.S. Department of State travel warnings and public announcements?
You can view the latest U.S. Department of State's travel warnings and public announcements on the U.S. Dept. of State's Website.