What software or browsers do I need to access the Web site?
Vayama supports the following browsers:
- Microsoft Internet Explorer 5.5 or higher
- Netscape Communicator or Netscape Navigator 7.0 or higher
- AOL 6.0 or higher
- Mozilla version 1.5 or higher
- Firefox version 2.0 or higher
How do I search for flights and fares on Vayama?
Begin your flight and fare search from the Vayama Homepage by filling in the required fields in the "Book Flights" box.
The default setting is for "Round Trip" searches. But you can also change your search based on "One Way" or "Multi Cities".
We also suggest you check our Deals section to see what special offers may be available in the region where you are planning your trip.
Does Vayama offer any special Deals?
Vayama "Deals" are specially priced airfares we have negotiated directly with our airline partners. The prices listed within our "Deals" section are based on round-trip searches run by customers in the last 24 hours for specific travel dates. These "Deals" have limited space and may not be available for the specific dates and times you require. Flexibility is the key to securing these great fares. To increase your chances in taking advantage of these "Deals" check frequently and act quickly when you find the deal that meets your travel needs.
"Deals" can also be viewed on the Vayama homepage in the "Flight Deals" section. For your convenience, for direct access to our "Deals" page click here.
Do you offer Infant, Child, Companion, Student, Military, Government, and/or Senior air fares?
Child, infant, and Student fares can be booked on Vayama. Unaccompanied children under the age of 18, senior, companion, military and government fares are not offered through Vayama. If you require one of those fare type options, it will be necessary for you to contact the airline directly for information and booking.
Can I complete a booking for an Unaccompanied child on the Vayama website?
Unaccompanied children under the age of 18 can not be booked on the Vayama website. In many cases, airlines will not allow an unaccompanied child to fly internationally without special documentation and/or payment of additional fees.
If you have a child under the age of 18 who will be flying internationally without an accompanying adult, please contact the airline directly as Vayama will be unable to complete this booking.
Do I need to buy a ticket for my infant when flying internationally?
If you are traveling with an infant on your lap on International flights a ticket must be purchased.
Most airlines allow infants under the age of 24 months at the time of originating departure to travel on the lap of an adult passenger. Only one infant is allowed to travel per adult when the infant is not occupying a seat. Generally the fare for an infant not occupying a seat is 10% of the base fare paid by the accompanying adult plus applicable taxes and agency imposed fees. Please note:
If an infant becomes two years of age during the trip, some airlines require charging the applicable child fare on all flights following the date the infant becomes two. When applicable half the fare will be charged at the infant rate and half at the child rate. When this occurs, the child will be assigned a seat for the segments where the child fare applies.
In some rare cases, if the infant becomes two years of age during the trip, the full child fare will be charged and a seat will be assigned for the entire trip.
No more that 2 infants can be held per row of seats.
A passport is required for infants traveling to foreign destinations.
Some airlines will provide a bassinet for infants. These may not be available on all flights and must be arranged in advance of departure and directly with the airline.
If you prefer to have a seat available for your infant a ticket must be issued based on a child fare.
How do I contact Vayama?
Our Customer Support Team is here to help! If you need assistance completing your booking, or have an immediate need with an existing reservation, call us at 1.650.265.1856. We are available 24 hours a day, 7 days a week.
If you don't need an answer right away, send an email to firstname.lastname@example.org. Sorry, we can't provide airfare quotes by email.
Why did the fare change when I went to complete my purchase?
Airfares change throughout the day based on demand for the flight and availability. Occasionally the fare change is the result of a technical issue.
Vayama makes every effort to have our fare displays be as current as possible. To ensure you get the fare and schedule you select, we encourage you to complete your purchase as soon as possible.
Please Note: Airline fares can NOT be guaranteed until the credit card submitted for payment has been charged and the ticket(s) issued. Vayama is not responsible for any fare increase as a result of delays caused by credit card issues.
How close to departure / far in advance can I make my reservation?
Air tickets can be booked online up to 330 days in advance of departure. Reservations for flight departures beyond 330 days are restricted by the airlines.
Booking requests through Vayama cannot be completed less than two(2)days PRIOR to the scheduled departure date.
What is the maximum number of travelers per booking ?
You may book up to 6 travelers per reservation. At least one of the travelers must be an adult 18 years of age or older. If there are more than 6 travelers, you will need to make a second booking or call us at 1.650.265.1856 for assistance.
Can I book group travel?
We do not provide for "Group Travel" bookings at this time
What is an airline codeshare?
Codeshare flights are flights operated by one airline on behalf of another. When a codeshare flight is shown within a given itinerary, you will first see the name and flight number of the airline who controls the booking. Directly below that information you will see the full name of the airline who is actually providing the transportation service.
Airlines often codeshare on routes so they can offer customers service on all flight segments of their itinerary even if they do not actually fly their own aircraft on one or more flights associated with the itinerary.
Special Note: It is important to note that when checking in on a flight designated as a codeshare flight that you go to the terminal and check-in counter of the airline who is actually providing the flight services as referenced in the itinerary display as, *Operated by....
Can I travel with my pet?
Your pets may be able to travel with you on your flights. However, as rules, fares, and procedures regarding the transportation of animals in the passenger or cargo section of the aircraft vary from airline to airline, Vayama cannot process reservation requests for the transport of pets. Please contact the airline directly for assistance in advance of completion of your booking. This will ensure that you are aware of the rules, policies, and options available before completing your airline ticket purchase. In most cases, if the airline does accept a pet, there will be a charge for the service.
Can I make a reservation for someone else?
Yes! You may make a reservation for someone else. Be sure to carefully enter the name of the actual traveler(s) when completing the booking.
Can I make a reservation for an itinerary that originates outside of the United States or Canada?
Yes! Your travel can originate anywhere in the world. The only requirement is that the credit card used for the purchase of the booking must be American Express, Visa, MasterCard, or, in some rare cases, Discover Card.
Can I redeem frequent flyer miles when completing a booking through Vayama?
The redemption of accumulated Frequent Flyer miles in exchange for upgrades or free tickets must be handled directly through the airline for which the Frequent Flyer program applies. Please contact each airline directly for specific rules.
Will my flight qualify for frequent flyer miles?
In many cases, but not all, you may qualify for the accumulation of frequent flyer miles for your flights booked through Vayama. Some special discounted fares may be restricted, by the airline, from earning frequent flyer miles.
Whether frequent flyer miles can be accumulated or not is based on the "booking class" associated with the itinerary and fare being selected. To determine what booking class(es) apply to the itinerary you are interested in booking, click on the fare "details" button to the right of the itinerary then select the "Fare Details" option. Under the "Detailed Fare Information" section, you will see flight details. On the far right of this section is a list of "fare basis codes". The first letter of each fare basis code represents the "booking class" for that flight segment. NOTE: The booking class will NOT be available in association with any "Vayama special fares". Always verify "booking class" requirements and eligibility for mileage accumulation directly with the airline in advance of booking. Vayama is not responsible for tickets purchased that might not receive full frequent flyer mileage credit.
- If you already have a frequent flyer account established, remember to enter your number by clicking on the "Add Frequent Flyer Number" link to the right of the box where the last name of the traveler is entered. By doing so, your frequent flyer information will be automatically entered into your reservation and passed through to the associated airline.
- If you did not enter or have your frequent flyer information at the time of booking, please give us a call at 1.650.265.1856 or send an email to email@example.com and we will enter your information into your record.
What currency are prices quoted in?
All fares shown on Vayama are displayed in U.S. Dollars (USD). Following the selection of a specific itinerary and price, you will have the option to have the U.S. Dollar fare converted and displayed in one of the following currencies: Canadian Dollars; Euro; British Pounds; Indian Rupees; Hong Kong Dollars; Singapore Dollars; Thai Baht. While the fare will be displayed in the currency selected, when the booking request is submitted the charge will be applied in U.S. Dollars.
Can I request a paper ticket rather than an e-ticket?
Due to changes in the airline industry Vayama, with few exceptions, no longer issues paper tickets. Only electronic tickets are issued.
What if the fare for the ticket(s) I purchased goes down before my departure date?
Airline fares fluctuate up and down constantly. Once your airline tickets are purchased and issued, Vayama locks in the fare at that point and will not charge additionally if the fare should go up following purchase. Conversely, if the fare should go down following purchase Vayama will NOT provide a refund for the difference between the original fare paid and the lower fare found after ticket issuance.
My name is very long. What will happen if my full name is not on the ticket?
Only the full last name of the traveler is mandatory on the ticket. If your full name is very long, our system will truncate the first name to ensure the full last name is included on the electronic ticket. Removing letters from the first name will not impact the usability of the ticket.
Is my full middle name required when entering traveler names?
Your full middle name is not required. A middle initial or no middle initial are both acceptable to the Transportation Safety Administration (TSA) who monitors this data and sets the guidelines.
I am unable to enter my full first and last names within the space provided when entering traveler names. What should I do?
Airline reservation systems enforce a maximum number of characters for the combined first, middle and last names. If your name exceeds the limit, your first name will be shortened automatically by our system. This will NOT affect your ability to board a flight.