Information about Coronavirus

As a result of the outbreak of the Corona virus in China, the tightening of government guidelines and the large number of canceled bookings, many airlines have decided to cancel flights to / from China to prevent further spread of the virus.

What does this mean for you?

If you booked a flight to/from China with travel dates in February 2020 the following policy is applicable:

• many flights of non Asian airlines have been cancelled from February 1 untill February 9. Our expectation is that this period will be extended
• almost all airlines offer you as a traveller full refund of your ticket in case you do not want to use it anymore (conditions of individual airlines are applicable)
• airlines offer possibilities to change travel dates or destinations free of charge (conditions of individual airline apply).

What can you do yourself?

The World Health organizations and various local governments are advising you not to travel to China in case there is no necessity to do so. We strongly advise you to reconsider your trip. But also:

• check the website of the airline you are flying with frequently for the latest and actual flight information
• in case you are already in China or you have to return to China, rebook your flight as soon as possible. It could be faster if you do this locally with the airline directly.
• in case you want to cancel and apply for a refund please let us know, preferably via email
• if you want to change to another flight date please contact us or the airline to check rebooking options.

The actual situation has a big impact on airlines, travellers but also on us. We try to support everybody in the best possible way however because of the high contact volume it could take more time to answer your questions.

You can help us to improve our performance!

We are focusing on passengers travelling in February. If your departure date to/from China is later than February we kindly advise you not to contact us now. No single airline has a rebooking or cancellation policy for flights departing on April 1 and later. The policies mentioned above are not applicable for the period after April 1.